Pilix Technologies (“we,” “us,” or “our”) is committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds, exchanges, or store credits may be issued for our services, including IT Services, Recruitment, Job Training for BPO, Website Design, Tourism, and Telecom Services.

Please read this policy carefully. By engaging with our services, you agree to the terms of this Refund Policy.

1. General Refund Principles

• Customer Satisfaction: We strive to deliver services that meet your expectations. If you are not satisfied with a service, please contact us promptly to discuss your concerns.
• Case-by-Case Evaluation: Refund requests are evaluated on a case-by-case basis, considering the nature of the service, the extent of work completed, and the specific circumstances.
• Compliance with Indian Law: This policy is subject to and compliant with the Consumer Protection Act, 2019, and other applicable laws in India.

2. Eligibility for Refunds

Refunds, exchanges, or store credits may be considered under the following conditions:

• Service Not Delivered as Promised: If a service explicitly agreed upon was not rendered or significantly deviates from the agreed-upon scope and quality.
• Defective or Non-Functional Deliverables: For services that result in a tangible deliverable (e.g., a website, software component), if the deliverable is demonstrably defective or non-functional and we are unable to rectify the issue within a reasonable timeframe.
• Cancellation by Pilix Technologies: If Pilix Technologies cancels a service without fault on your part.
• Cooling-Off Period (Online Services/Courses): For certain online services or training programs purchased directly through our website, you may be eligible for a refund within a specified “cooling-off” period if the service has not commenced or substantially utilized. The specific duration and conditions will be stated at the time of purchase.
• Erroneous Charges: In the event of duplicate or erroneous charges made by Pilix Technologies.

3. Non-Refundable Circumstances

Generally, refunds will not be issued in the following situations:

• Change of Mind: If you simply change your mind after the service has commenced or substantial work has been performed.
• Completion of Service: Once a service has been fully rendered and delivered as per the agreement.
• Third-Party Costs: Costs incurred for third-party services (e.g., domain registrations, SSL certificates, travel bookings, software licenses) that are non-refundable to Pilix Technologies.
• Information Withheld: If a service cannot be completed or is rendered ineffective due to your failure to provide necessary information, access, or cooperation in a timely manner.
• Breach of Agreement: If the refund request arises from a breach of the service agreement terms by the client.
• Promotional/Discounted Services: Services offered at a significant discount or as part of a promotional package may have limited or no refund eligibility, as explicitly stated at the time of purchase.

4. Specific Service Refund Considerations

• IT Services:
  
  • Refunds for IT services are typically evaluated based on the portion of the service not rendered or if the provided solution demonstrably failed to meet agreed-upon specifications and was not rectified.
  • One-time support services are generally non-refundable once the service call or session is complete.
• Recruitment:
  
  • Fees for recruitment services are typically contingent on successful placement. Specific refund clauses will be detailed in the individual recruitment service agreement. Generally, no refund for unsuccessful placements as our efforts are expended in the process.
• Job Training for BPO:
  
  • Refunds for training programs depend on the stage of completion and program terms.
  • If you withdraw before the program commences, a partial refund may be available, minus administrative charges.
  • No refunds will be provided once a significant portion of the training (e.g., 25% or more) has been completed, or after a certain number of days post-commencement (e.g., 7-14 days), whichever comes first. Specific terms will be outlined in the training enrollment agreement.
• Website Design:
  
  • Refunds for website design services are typically tied to milestones. If a project is cancelled after a specific milestone is completed (e.g., design approval, content integration), the fee for that milestone is non-refundable.
  • A partial refund may be considered for the remaining, uncompleted portion of the project, subject to our assessment of work already performed.
  • Initial deposit payments are generally non-refundable as they cover preliminary work and resource allocation.
• Tourism:
  
  • Refunds for tourism packages are subject to the cancellation policies of airlines, hotels, tour operators, and other third-party providers involved. These will be communicated at the time of booking.
  • Our service charges for arranging the tour may be non-refundable, depending on the stage of planning and booking.
  • Travel insurance is highly recommended to cover unforeseen circumstances leading to cancellations.
• Telecom Services:
  
  • Refunds for telecom services are typically governed by the terms of the specific telecom plan or agreement.
  • Prepaid service charges are generally non-refundable once activated.
  • Postpaid service refunds may be pro-rated for unused service periods if a service is cancelled prematurely, subject to the telecom provider’s policy.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@pilix.in or call us at 1800 891 2455 (India) or +1 732 709 7601 (USA) within the applicable timeframe for your service.
2. Provide Details: In your request, please include:
   
   • Your full name and contact information.
   • Service details (e.g., type of service, project name/ID, training batch, booking reference).
   • Date of purchase/service commencement.
   • Reason for the refund request.
   • Any supporting documentation or evidence.
3. Review and Assessment: Our team will review your request and may contact you for further information or clarification.
4. Decision: We will notify you of our decision regarding your refund request within a reasonable timeframe (typically 7-15 business days).

6. Refund Processing

• If a refund is approved, it will be processed using the original method of payment whenever possible.
• Please allow 7-15 business days for the refund to be processed and appear in your account, depending on your bank or payment provider.
• In some cases, a refund may be issued as a store credit, especially if the original service involved significant administrative costs or if it is explicitly agreed upon.

7. Grievance Redressal

If you are not satisfied with the resolution of your refund request, you may escalate your concern by writing to us at the following address:

Pilix Technologies 1 Nandannagar, Indranagar, Agartala, Tripura, 799006, India

Further, you have the right to seek redressal under the Consumer Protection Act, 2019, by approaching the appropriate Consumer Dispute Redressal Commission if your grievance is not resolved to your satisfaction.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Address: 1 Nandannagar, Indranagar, Agartala, Tripura, 799006, India 

Contact: India: 1800 891 2455 | USA: +1 732 709 7601 

Email: info@pilix.in