Refund Policy
1. Nature of Services
Pilix provides custom, milestone-based services (AI automation, design, development, branding, and marketing execution). These services involve allocated strategy and production time.
2. Completed Milestones
Payments for completed and approved milestones are non-refundable.
3. Advance Payments
Advance payments reserve production capacity and initiate discovery or delivery work. Where work has started, refunds are generally not applicable except where required by law or specifically agreed.
4. Partial Cancellation Cases
If cancellation occurs before a milestone begins, Pilix may review a partial refund request after deduction of completed work and committed costs.
5. Third-Party Costs
Charges paid to third parties (ad spend, domains, hosting, software subscriptions, API usage, and similar platform fees) are non-refundable unless refunded by the external provider.
6. Corrective First Approach
If a deliverable materially deviates from agreed scope, Pilix will first offer revision or corrective delivery within the project framework.
7. Contact
Pilix Technologies, Nadanagar - Quter Bazar - 799006 - Agartala.